Refunds

This Refund Policy describes the terms under which SYSDOP LLC (“SYSDOP”, “the Company”, “we”, “us”) issues refunds for its services. It forms part of our terms of service. If anything is unclear, contact us before purchasing and we will gladly help. SYSDOP LLC is a company registered in the State of Wyoming, United States, with its registered office at Rock Springs, WY 82901.

1. Your cancellation right

You may cancel an order within 30 days of receiving the service, without giving any justification. To cancel, notify us by email at email us, through our contact form, or by phone at call us. This right applies once per customer and to the first billing term of a service.

2. Annual and multi-month terms: 185-day guarantee

If you paid for an annual term, or any other term longer than one month, you may request a prorated refund within 185 days from the start of that term. The refund is the difference between what you paid and what has already been used: we deduct the full billing period in progress (the cycle you are currently using counts as consumed and is not split by days), any software licensing included in the service, and the payment processing fees. The remaining difference is refunded to your original payment method, within the limits of section 5.

After 185 days, that same difference is no longer returned to the payment method. It is issued as a credit note in your SYSDOP wallet (the credit balance of your account), ready to apply to any future service or renewal.

3. Long-term services: a brief review before refunding

When a service is contracted on an annual or multi-month term, SYSDOP usually invests in advance on your behalf: software licenses, reserved resources and initial setup that are activated from day one and are not always visible on your invoice. For that reason, every refund request on a long-term service goes through a brief additional review, where we look at the real impact of the cancellation and confirm the amount that can be returned in a way that is fair to you and does not leave the Company at a loss. This review is completed within the same 14-day timeline; we explain the outcome in writing, and the resulting difference is refunded or credited as described in sections 2 and 5.

4. Refund timeline

Once your cancellation is accepted, we process the refund within 14 days. It goes back to the same payment method you used for the purchase, as long as that method still allows it (see section 5); otherwise it is issued as a credit note in your SYSDOP wallet. The time for the funds to appear depends on your bank or payment provider. In complex disaster-recovery situations, or in special, delicate and sensitive cases, this time may take up to 45 days for reasons beyond the control of SYSDOP LLC.

5. Refunds by payment method

Each payment method has its own limits, set by the processor, for returning money to its origin:

• Credit or debit cards (processed through Stripe): prorated refunds are only possible within 90 days of the payment. Since Stripe does not return its fees to us, refunds are issued for 95% of the amount paid: we lose 5% plus US$0.30 per transaction in processing alone, with no way to recover it. After 90 days, the difference is issued as a credit note.
• PayPal: prorated refunds are possible within 185 days of the payment. PayPal does not return its fees either, so up to 12% is deducted for PayPal multi-processing (receiving and withdrawal), with no way to recover it. After 185 days, the difference is issued as a credit note.
• Other payment methods (USDT and other cryptocurrencies, bank transfers and any other form of payment): refunds are issued as credit notes in your SYSDOP wallet, except in special, justified cases reviewed by SYSDOP where returning the money to its origin does not involve a loss for the Company.

6. Account credits and credit notes

Services that were purchased using account credit are refunded back as account credit. Credit notes are added to your SYSDOP wallet and can be applied to any service or renewal; they are not converted into cash and are not sent to a payment method.

7. What is non-refundable

By their nature, the following are not eligible for refunds, as they involve third-party costs or resources reserved for you:

• Domain names: registrations, renewals and transfers (charged by the registry and not reversible).
• Software licenses, SSL certificates and paid add-ons.
• Colocation Services, including Special Hardware, Rack Space and Custom Bandwidth.

Our services may never be used to send spam or unsolicited marketing (email marketing is only possible with special authorization under an explicit signed agreement), nor to host scams, phishing, data extraction or theft mechanisms of any kind, attacks of any kind, or material reported as child abuse, in any form or nature, even if it happened by mistake. We take these reports very seriously because they put the whole platform and every other customer at risk: once a claim of this kind is received, whether it proves true or not, the service and its payments lose all right to any refund, credit note or claim, and the information we hold about the incident may be used in the defense of our business. Our Abuse Policy describes these rules in detail.

8. Renewals

Renewal payments are outside the 30-day cancellation right. To avoid an unwanted renewal, cancel before your renewal date. We are happy to remind you and help you manage your billing cycle. Annual and multi-month renewals keep the prorated terms of section 2.

9. Abuse, fraud and policy violations

Refunds may be declined where an account is suspended or terminated for violation of our terms, abuse, fraud or illegal activity. Payment disputes or claims, regardless of their nature and even when opened by mistake, carry a penalty of US$50 to US$150, depending on the payment processor. If something on your statement looks wrong, please write to us first: a mistake is much easier to fix together. When necessary, all the activity collected on your account may be shared with the payment processors, with your bank or even with the authorities in cases that escalate to that level, in order to defend the seriousness of our business.

In the most serious cases, these actions may also lead to the immediate termination of all products and services and the closure of the account without prior notice, with no right to a backup. In that event, SYSDOP is released from all responsibility for the data involved and from any obligation arising from the customer relationship. We would much rather never get there: a message to us before acting almost always avoids all of this.

10. Chargebacks

If you have a billing concern, please contact us first. We can almost always resolve it faster than a chargeback. Disputes filed without contacting us may result in suspension of the affected services, in addition to the penalty described in section 9.

11. Affiliate, referral and recommendation commissions

We truly appreciate every recommendation. When an active client refers or recommends another client to us, and that client purchases and pays for services with us on a recurring basis, SYSDOP may recognize a commission. To keep that recognition clear and fair for everyone, it is governed by the following terms:

• Commission basis: commissions are calculated only on payments actually collected from the referred client. The referring client’s own services do not generate commissions.
• Commission percentage: it normally starts at 5% and up. SYSDOP reserves the right to grant it or not, or to customize it for each client, based on a range of factors, including: the number of servers purchased, the number of referred or recommended clients, their contribution to the well-being of our company, payment capacity, the loyalty of a long-standing, recurring client, with a tenure of 24 months or more, and whether most services, both the client’s own and those of the referred or recommended clients, are paid on an annual basis.
• Payment term: commissions are payable within 45 business days from the collection that generates them, never earlier and under no terms. This condition is non-negotiable for any reason, motive or circumstance.
• When the term runs: the 45 business days only run while the referred client has no open cases, no pending tickets and no outstanding balances with SYSDOP. If an issue or conflict arises with the referred client, the term is paused until the case is resolved.
• Intent to cancel: if, within those 45 business days, the referred client shows any intention to cancel or not to continue with the service, whether by request, comment or even rumor, or requests a credit note, a refund or anything similar or related, the commission for that service or payment is automatically voided.
• Commission fraud protection: if, within 120 calendar days after the payment, or any longer period the payment processor or card issuer allows for disputing it, the referred client shows any intention to cancel or not to continue with the service, whether by request, comment or even rumor, or requests a credit note, a refund or anything similar, SYSDOP reserves the right to investigate the case thoroughly to rule out a possible presumption of fraud. We act in good faith and expect the same in return: we reserve the right to defend ourselves against those who abuse that trust by referring or recommending clients who then cancel, request refunds or engage in similar practices in order to obtain a double benefit. If SYSDOP discovers this kind of behavior, it may terminate the entire business relationship with the referring client, their referred or recommended clients and any related client, without the right to backups, on the grounds of fraud and the damages caused to the Company.
• Form of payment: SYSDOP reserves the right to credit the commission as a credit note to the referring client’s account wallet. Money transfers by other means, such as cryptocurrency wallets or bank transfers, are special cases subject to prior approval by the Company. Once approved, they are paid within 7 to 14 business days, which in extreme cases should not exceed 28 business days, depending on the agreed payment method.
• Chargebacks, disputes and claims: if the referred client’s payment leads to a chargeback, dispute, claim or any other payment-related problem or conflict, SYSDOP permanently declines payment of the corresponding commission, even if the case is resolved later. That commission is forfeited to cover the penalties and damages the Company absorbs before payment processors and banks (see section 9).
• Losses to the business: if money is lost because of the referred client, whether in a dispute, a claim, a legal matter or any other related problem, SYSDOP reserves the right to suspend and permanently terminate the business relationship with the client who caused the harm, with the client who recommended them and with any other related or involved client, depending on the severity of the case.

We would rather every recommendation always be good news for everyone. If you have any questions about a commission, write to us and we will gladly review it with you.

12. Changes to this policy

We may update this policy from time to time. The “Last updated” date above reflects the latest revision, and changes are posted on this page.

13. Contact

Questions about billing or refunds? Email email us, call call us, or use our contact form.

We kindly invite you to always stay in touch with us. In any process related to cancellations, refunds or claims of any kind and nature, we will always do our best to reach the agreement that benefits both parties.