Refunds

This Refund Policy describes the terms under which SYSDOP LLC (“SYSDOP”, “the Company”, “we”, “us”) issues refunds for its services. It forms part of our terms of service. If anything is unclear, contact us before purchasing and we will gladly help. SYSDOP LLC is a company registered in the State of Wyoming, United States, with its registered office at Rock Springs, WY 82901.

1. Your cancellation right

You may cancel an order within 30 days of receiving the service, without giving any justification. To cancel, notify us by email at email us, through our contact form, or by phone at call us. This right applies once per customer and to the first billing term of a service.

2. Refund timeline

Once your cancellation is accepted, we process the refund within 14 days using the same payment method you used for the purchase. The time for the funds to appear depends on your bank or payment provider.

3. Card payments and processing fees

For credit or debit card payments processed through Stripe, refunds are issued for 95% of the purchase amount, as the payment processing fee (approximately 5%) is non-recoverable once a transaction is completed.

4. Account credits

Services that were purchased using account credit are refunded back as account credit, which you can apply to future services.

5. What is non-refundable

By their nature, the following are not eligible for refunds, as they involve third-party costs or work already performed:

• Domain names: registrations, renewals and transfers (charged by the registry and not reversible).
• Software licenses, SSL certificates and paid add-ons.
• Dedicated and physical servers, and colocation, including reserved hardware, rack space, power and committed bandwidth.
• Setup, installation and migration fees.
• Administration and professional-service hours already delivered.

6. Renewals

Renewal payments are outside the cancellation window. To avoid an unwanted renewal, cancel before your renewal date. We are happy to remind you and help you manage your billing cycle.

7. Abuse, fraud and policy violations

Refunds may be declined where an account is suspended or terminated for violation of our terms, abuse, fraud or illegal activity.

8. Chargebacks

If you have a billing concern, please contact us first. We can almost always resolve it faster than a chargeback. Disputes filed without contacting us may result in suspension of the affected services.

9. Changes to this policy

We may update this policy from time to time. The “Last updated” date above reflects the latest revision, and changes are posted on this page.

10. Contact

Questions about billing or refunds? Email email us, call call us, or use our contact form.